Privacy Policy

At Roof Insulations, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make use of our products and services.

1. Information We Collect

We may collect the following information from customers and website visitors:

• Full name
• Email address
• Telephone number
• Delivery and billing address
• Company details, where applicable
• Order and transaction information
• Website usage data
• IP address and browser information

Information is collected when:

• placing an order,
• submitting a contact form,
• requesting quotations,
• subscribing to communications,
• or interacting with our website.

2. How We Use Your Information

Your information may be used to:

• process orders and deliveries,
• provide quotations,
• communicate regarding products or services,
• improve customer support,
• improve website functionality,
• process payments,
• comply with legal obligations,
• and improve marketing and advertising performance.

We do not sell or rent your personal information to third parties.

3. Cookies & Website Tracking

Our website may use:

• cookies,
• analytics tools,
• and tracking technologies

to improve website performance and user experience.

These technologies may collect anonymous browsing information such as:

• pages visited,
• time spent on the website,
• browser type,
• and general geographic location.

Users may disable cookies through their browser settings if preferred.

4. Google Services & Advertising

Roof Insulations may use Google services, including:

• Google Analytics,
• Google Ads,
• Google Merchant Centre,
• and remarketing tools.

These services may use cookies and tracking technologies to improve advertising relevance and website performance.

Third-party vendors, including Google, may display Roof Insulations advertisements across the internet based on previous website visits.

5. Payment Information

Online payments are processed through secure third-party payment providers.

Roof Insulations does not store customers’ banking or credit card details on our servers.

6. Information Security

We take reasonable technical and organisational precautions to protect personal information from:

• loss,
• misuse,
• unauthorised access,
• disclosure,
• or alteration.

While we strive to protect all data, no online system can guarantee absolute security.

7. Third-Party Links

Our website may contain links to external websites or third-party services.

Roof Insulations is not responsible for the privacy practices or content of external websites.

8. Your Rights

Customers may request:

• access to personal information,
• correction of inaccurate information,
• or removal of personal data where legally permitted.

Requests may be submitted using the contact details below.

9. POPIA Compliance

Roof Insulations aims to comply with the Protection of Personal Information Act (POPIA) of South Africa regarding the lawful processing and protection of personal information.

10. Changes To This Policy

Roof Insulations reserves the right to update or modify this Privacy Policy at any time without prior notice.

Updated versions will be published on this website.

11. Contact Information

Roof Insulations
21 Mansell Street
Killarney Gardens
Cape Town
7441
South Africa

Phone: +27 87 711 0229
Email: info@roofinsulations.co.za
Website: https://roofinsulations.co.za